Common questions
My messages disappeared
Check Settings → Message retention. A conversation uses the strictest window chosen by anyone in it, so if the person you are talking to sets "delete after 1 hour", your copy of that conversation follows the same rule — even if yours is set to "Never". New accounts keep messages forever unless someone changes it.
A call will not connect
Calls try to connect your two devices directly first. When a network blocks that, they fall back to our relay server. Some restrictive networks — corporate Wi-Fi, hotel and airport portals — block both. Switching one device to mobile data is the fastest test. Calls also need microphone permission, and video calls need camera permission.
I am not getting notifications
Notifications need permission from iOS, granted the first time the app asks. If it was declined, iOS will not ask again — turn it back on in iOS Settings → Skytale → Notifications. Incoming calls also need Background App Refresh enabled to ring when the app is closed.
A message shows as encrypted and never opens
That message was sealed with a key this device no longer has — usually after reinstalling the app or signing out, which clears the encryption keys stored on the phone. It cannot be recovered, by us or by anyone: the key is genuinely gone. Messages sent after that point will open normally.
It says the other person's device is not confirmed
That is not a warning about them. It means their phone's self-check did not complete, which is the normal state for a device we have no report from. Real problems are shown in amber or red with a specific reason. The full list of what is checked is on the home page.
Delete your Skytale account
In the app: Settings → Delete my account, confirmed with your password. This permanently deletes your account, your keys, your contacts, your call history and every message you have sent — including the copies in other people's chats. It cannot be undone.
Can't open the app? If you lost your phone or uninstalled Skytale, email support@skytale.site from the address your account is registered with, and include your username. We delete the account and everything listed above within 30 days and reply to confirm. We do not ask for a reason or for ID. See the privacy policy for exactly what is removed.
Reporting a bug
Email us with your device model, your iOS version, roughly when it happened and what you expected instead. Please do not include message content — we cannot read it, and you should not have to send it to get help.
Security issues
Send vulnerability reports to security@skytale.site rather than posting them publicly, and give us a reasonable window to fix the problem before disclosure. Skytale has not yet had an independent security audit; findings are genuinely welcome.